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Can't set up.

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‎01-17-2018 10:37

‎01-17-2018 10:37

I have just purchased a charge 2. I have a Huawei 8 and it will not sync. I have restarted everything over and over again. Twice it has said we found the tracker, connecting, then nothing. What do I do? At the moment I want to send it back. 

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‎01-19-2018 06:34

‎01-19-2018 06:34

A very warm welcome to the Forums @Gwoo09.

 

Let's take a look at what could be happening.

 

Have you checked the compatibility list to see if your phone is compatible? The only Huawei 8 I could see as supported was the P8. If you are using a Honor or a Mate, those are not compatible and thus we cannot guarantee that the app will work correctly. This is because the app is not fully optimized to that specific device's software and hardware configuration.

 

I hope this clarifies the situation. Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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