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Can't setup Charge 2

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‎10-20-2016 19:47 - last edited on ‎10-21-2016 04:46 by Moderator Alum

‎10-20-2016 19:47 - last edited on ‎10-21-2016 04:46 by Moderator Alum

Hello! I just purchased a Charge  2 after a year with a Charge HR. The Charge HR has broken. I have a Samsung Rugby with Android system. The old Charge HR and an Aria scale were easily added to the phone app for Fitbit. I have gone through the entire setup process for the Charge 2 and the setup stops me with a message, "you must update the application before proceeding with setup". The application is on auto-update and the shows that it is updated on GooglePlay. I have tried uninstalling the app and reinstalling, twice. I also deleted the defunct Charge HR from my account, thinking it might be interfering somehow. No luck. Can anyone give any advice on how to complete the Charge 2 setup? Thanks!

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎10-21-2016 04:48

‎10-21-2016 04:48

Welcome to the Community @SunsetRunner. Thanks for troubleshooting this inconvenience by yourself. If you are having problems setting up your tracker, I recommend checking if your phone is a compatible mobile device. If your phone is not compatible, that's the reason why you are having problems pairing your Fitbit and recommend follow the setup procedure from a computer. Now if your phone is compatible, please follow these steps to paired the device:

 

1. From the Fitbit app dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
5. Choose your tracker and follow the onscreen instructions to continue.

 

I hope this helps, let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-22-2016 22:05

‎10-22-2016 22:05

Thanks for your suggestions, AlejandraFitbit! Unfortunately, it still didn't work. The setup from my phone still tells me to update the application even though it is updated. I can't get past this step. My phone checks out as compatible. Also , I don't have a PC to use for the setup. Any other help will be appreciated. Thanks!
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‎12-26-2017 19:50

In response to AlejandraFitbit

‎12-26-2017 19:50

I'm having a similar problem on my Samsung Rugby. It keeps telling me to update the software which is up to date

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