Cannot sign into account

[Jeff_L]

Got a new Android phone today, downloaded the fitbit app and keep getting invalid email or password. I reset

I clicked on forgot password and  reset password and it still won't work.

tried to make a new account and it says there is already an account with that email. I can sign into the web site with no problem. 

[Jeff_L · Accepted solution]

UPDATE: After resetting the password using my phone 3 times, each time then logging into the dashboard through the browser using that password but having the app say that password  was wrong, it finally let me in on the 4th try. 

[SolangeE]

Hello, @Jeff_L! Thanks for joining us and reporting this issue. It takes a little to receive the email and it just worked when you did it from the browser right? 

I'll forward this information to the rest of my team, thanks for your patience and understanding. 

[muhlange]

For some reason, this worked for me too. Was try to get the Flex 2 to connect to my mum's phone and the app kept saying I had an invalid email or password. 

Finally worked, after a couple of password resets.

[SolangeE]

Hey, @muhlange! Thanks for joining us! I'm so glad to hear that you are back on track now! 

I hope to see you around more, make sure to check out our cool Discussion boards and share some more with us!  

[juliefitfat]

Doesn't work for me...this is not a solution!

They need to higher a programmer and fix this.

[sanjay.patil220]

Same here, doesn't work for me. The Android app keeps telling me I am using invalid email / password after I reset my password already. I can successfully log into fitbit.com from a computer and the phone however.

This is _really_ frustrating.

[PSquared]

I'm having the same issue.  Has this been fixed for you yet?

[juliefitfat]

It has not been fixed.

[Dennisuy]

Same error....ios fitbit and web access to fitbit is normal...but android app is quirky