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Can't setup Charge 3 with Samsung Galaxy A10s

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‎06-30-2020 18:05 - last edited on ‎07-03-2020 20:49 by Fitbit Moderator

‎06-30-2020 18:05 - last edited on ‎07-03-2020 20:49 by Fitbit Moderator

I just got a new phone and Fitbit and I can't get them to sync. The Fitbit shows up on Bluetooth, but keeps saying it can't pair. What is it that I need to do???  Thanks!!

 

Moderator Edit: Clarified subject

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‎07-03-2020 20:48

‎07-03-2020 20:48

Hello @TeachGrade8, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed.

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