help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Badges not awarded

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2019 06:55 - last edited on ‎02-25-2019 06:43 by Fitbit Moderator

‎02-24-2019 06:55 - last edited on ‎02-25-2019 06:43 by Fitbit Moderator

Two days ago I reached an all time high of over 50,000 steps and did not receive my badge. I really want to have that. Can you please check on this for me. Thanks. 

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎02-25-2019 06:49

‎02-25-2019 06:49

Welcome to the Forums @Klmwings.

 

I'd like to take a closer look at what is going on.

 

The first thing I'd recommend is that you try to log out of your account and then log back in. That will force everything to be reloaded from the servers and thus should help in getting it all to work.

 

Let me know how it goes or if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎02-19-2020 12:49

In response to LanuzaFitbit

‎02-19-2020 12:49

The same thing has happened to me. I walked 30,000 in one day and no badge. I've tried logging out and back in on my Fitbit app and even uninstalled the app and installed it again, still no badge. Anything else I can try? 

Best Answer
0 Votes

‎03-24-2020 18:36 - edited ‎03-24-2020 18:37

‎03-24-2020 18:36 - edited ‎03-24-2020 18:37

I haven't gotten a badge in over 6 months and im very active with my Fitbit

Best Answer
0 Votes

‎07-04-2020 05:07

‎07-04-2020 05:07

I haven’t had my Sahara badge update to the Nile and I have over that lifetime amount of miles logged. This was part of what had me continue with Fitbit instead of changing to a different fitness device. Anyone else having these type problems. Please update my account. 

Best Answer
0 Votes