Can't setup Charge HR Samsung S10e

[mdavis0424]

When I run the app on the phone and choose setup, the app finds the charge HR.  I get the 4 digit code on the fitbit and enter it into the boxes in the app, it says it is connecting.  After a while I get a "this is taking longer than expected" message, and eventually a "try again".  If I go to my phones bluetooth settings I see the fitbit in the "available" list, but when I try to pair nothing happens.  I've tried running the setup from right after a shutdown and restart of both devices but still no luck.

Any suggestions?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @mdavis0424, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[mdavis0424]

Yes, I have followed all of the steps in both of the links.

I was able to get the fitbit to connect to my laptop (win10), however I get a message that says before I can start using the fitbit I have to update.  The update starts, I get a progress bar on both the computer and the fitbit which moved to about half then stopped with "try again" or "remind me later" options.  If I try again I get "updating tracker" and the progress bar which doesn't move, but after about 15 seconds it goes back to try again.  It is syncing, the laptop did have steps & heart rate, etc.

[Rich_Laue]

I would try the steps mentioned in the sync troubleshooting steps. 

Power down, not just restart phone. 

Clear the Fitbit app cache.