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Can't setup Sense with Huawei P30 Pro

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‎01-04-2021 09:58 - last edited on ‎01-05-2021 15:58 by Fitbit Moderator

‎01-04-2021 09:58 - last edited on ‎01-05-2021 15:58 by Fitbit Moderator

Sup guys! Hopefully I can get some help here, I'm a tech fundi and not even I can figure this out. 

 

I have a huawei p30 pro. 

 

I bought a fitbit sense a few weeks ago, took it out the box, set it up as per instructions and it was amazing. 

 

Yesterday it wasn't syncing with my phone no more, so I unpaired it from my Bluetooth, and I just can't seem to get it connected again. 

 

I have cleared cash, cleared data, uninstalled the app, to no avail. 

 

Then I factory reset the Sense. And that's where I am now. 

 

App finds the sense, and then just says try again.. Doesn't want to connect. 

 

I'm at a loss here. 

 

Please help.

 

Phil. 

 

Moderator Edit: Clarified subject

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‎01-05-2021 15:58

‎01-05-2021 15:58

Hi @SunsetRunner, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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