12-03-2020 18:41 - last edited on 12-04-2020 17:38 by LiliyaFitbit
12-03-2020 18:41 - last edited on 12-04-2020 17:38 by LiliyaFitbit
When I go to settings on any app for my versa 2 on the Fitbit app and try to log in it says "oops looks like there's no internet connection" it does it for spotify, a water logging app and others. I am connected to wifi I have even tried with no wifi and just data. I have a Motorola z3 phone
Moderator edit: subject for clarity
12-04-2020 17:35 - edited 12-04-2020 17:36
12-04-2020 17:35 - edited 12-04-2020 17:36
Welcome to the Fitbit Community, @Kmc2110.
I appreciate your participation in the Forums and sharing that you can't sign into Versa 2 apps in the Fitbit app and receive an error message "oops looks like there's no internet connection". Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to mention that Motorola z3 is not supported by the Fitbit app at the moment, however, it doesn't mean that it won't work with the app entirely, but rather that some of the functions might work intermittently.
I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? Please also try using both a WiFi and a mobile data connection.
By the way, I've moved your post to Android App board so we can keep our forums organized.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.