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Can't start new solo challenges

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‎04-20-2020 15:54

‎04-20-2020 15:54

Every time I try to start a solo challenge, I only get the "start tomorrow" option, but when I click it I get the "start time is invalid" error. One time it let me start and I did the Vernal Falls challenge, but now I'm back to the same problem - can't start any solo challenges as the start time is always invalid (but it's not like I can change that, my only choice is "tomorrow").

 

What can I do? I can start all other things whenever I want (workout programmes etc) but I can only do solo challenges if it decides to let me.

Best Answer
3 REPLIES 3

‎05-01-2020 18:12

‎05-01-2020 18:12

Hi @fivelongmiles, welcome to the Community Forums! Sorry for the delay in responding. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If the issue persists, please send us a screenshot of the error message you receive when you tap on the Start Tomorrow option.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes

‎08-17-2020 06:16

In response to RicardoFitbit

‎08-17-2020 06:16

I took a screenshot of the error message. I started this challenge on an s8 and got a new phone the next day an s20+, I was able to complete this challenge on the new phone and use firbit as I should but when I hit replay adventure I got the error message the other person was talking about. This is a new phone so everything is updated to the latest software. When I tap start challegw tomorrow a little Grey box shows up saying "the start time you indicated for the challengw is invalid" I never set a start time for anything on fitbit. I tried to put the scdeenshot in the message but don't know how to

Best Answer

‎06-13-2022 18:14

‎06-13-2022 18:14

I have this same issue. I'm using a Samsung Galaxy A51. I restarted my phone several times,  no change.

Best Answer