Can't sync Charge 3, it says "app needed"

[Jpirnie]

Try to connect to bluetooth and it says app is needed to do that. I have the app on my phone. Not sure how to fix it

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Jpirnie.

I'm sorry to hear about the difficulties you experienced.

Please follow the next steps:

- Log out from the Fitbit app

- If your Charge 3 shows on the list of Bluetooth devices on your phone, remove it

- Reboot your phone and restart your Charge 3

- Log into the Fitbit app

- Set up your Charge 3 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Liz_0905]

I have been searching for hours and DAYS trying to figure out why my Fitbit Charge 3 disconnected from my Bluetooth and wouldn't reconnect. THIS is what finally helped me! I went to "Set Up a Device," added my Charge 3 again, and so far, everything seems connected again! Thank you!!

(For reference, I have an S10 Plus and was also getting the "app needed" message, even though I already had the app.)

[EdsonFitbit]

It's great to see you in the Fitbit Community, @Liz_0905.

I'm glad to hear that you've been able to reconnect your Fitbit Charge 3. Thank you for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.