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Can't sync Versa 2 with Samsung S20+

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‎10-27-2020 00:57 - last edited on ‎10-28-2020 18:38 by Fitbit Moderator

‎10-27-2020 00:57 - last edited on ‎10-28-2020 18:38 by Fitbit Moderator

I have a Versa 2 and a Samsung galaxy s20+ I have continuously had issues with my versa not working to pair or sync with my phone. It keeps saying an app is needed to use this device...even when the fitbit app is open. Help please! 

 

Moderator Edit: Clarified subject

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‎10-28-2020 18:38

‎10-28-2020 18:38

Hello @MelissaAnnF, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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