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Inspire not syncing with Samsung S10+

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‎10-26-2020 11:47 - last edited on ‎10-28-2020 18:38 by Fitbit Moderator

‎10-26-2020 11:47 - last edited on ‎10-28-2020 18:38 by Fitbit Moderator

Over the last few weeks, I've noticed that my fitbit Inspire will not sync with the Fitbit app on my Samsung Galaxy S10+ while it is connected to the wifi at my home. The wifi is working for all other devices and my phone, but not for my fitbit app. When I turn the wifi off, the fitbit app opens and syncs just fine. When the wifi is on, the Fitbit app says that the says that the fitbit website is down and to try again later. 

 

Moderator Edit: Clarified subject

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‎10-28-2020 18:37

‎10-28-2020 18:37

Hello @S8-charge2, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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