Can't sync even after reset Alta

[RNstudent]

Since the new update for Android app I cannot sync my Alta to my phone. I have tried resetting my Alta 3 times and nothing happens.

[SunsetRunner]

Hi @RNstudent

If not already done feel free restarting the phone.

Optionally when desired (if the issue remains) feel free to clear the fitbit app cache:

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data

* Credit to androidcentral

[RNstudent]

Sadly that still did not work. I have the Motorola Turbo 2, I'm not sure if that is an issue, but it was working fine before the android app update.

[SunsetRunner]

If having installed the update over the existing version, consider to uninstall the app completely & reinstall freshly. Sometimes glitches can occur when keep installing new versions over existing ones..

When desired check out the Fitbit Article 'I can't sync my tracker'.

http://help.fitbit.com/articles/en_US/Help_article/1866