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Sync issue

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‎07-30-2016 20:18

‎07-30-2016 20:18

Hi, from last 2-3 days number of steps are not getting updated when I am syncing surge with my mobile. Please help. Thanks
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‎08-01-2016 05:25

‎08-01-2016 05:25

Welcome to the Forums @na1302. First, please check that your phone is a compatible mobile device. If it is, follow our syncing troubleshoot. After these steps your tracker will sync without an inconvenience. Now, if your phone is not compatible, keep in mind that you can always sync with your computer. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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