help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2016 20:18

‎07-30-2016 20:18

Hi, from last 2-3 days number of steps are not getting updated when I am syncing surge with my mobile. Please help. Thanks
Best Answer
0 Votes
1 REPLY 1

‎08-01-2016 05:25

‎08-01-2016 05:25

Welcome to the Forums @na1302. First, please check that your phone is a compatible mobile device. If it is, follow our syncing troubleshoot. After these steps your tracker will sync without an inconvenience. Now, if your phone is not compatible, keep in mind that you can always sync with your computer. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes