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Can't sync fit bit with app

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‎08-04-2016 11:11

‎08-04-2016 11:11

I've had a new fit bit zip and whenever I try and sync it to my phone I get a message saying 'screen overlay detected'. I've gone into my settings and turned off everything in the screen overlay list, but still no joy. This is apparently stopping me from enabling the permissions for the app?
Does anybody know a fix for this?

Thanks
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‎08-05-2016 21:48

‎08-05-2016 21:48

Welcome to the Fitbit Community @Mixerjohnson29. Please make sure you are attempting to set up your Fitbit Zip using the Fitbit app instead of your device's Bluetooth. You can find here steps to set up your Zip with your supported mobile device. 

 

Whether the above doesn't work and you keep getting the same message please be so kind to provide me with a screen shot of it to further investigate. Let me know how it goes.

 

Catch you later. Smiley Very Happy

 

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