Can't sync my Charge HR to app since November 1st

[bioboybill]

My Charge HR stopped syncing on November 1st after the latest app update. I was using a Samsung S4 then that had worked with the app. I changed to a Samsung S7 a few days ago and app still not syncing to my phone. My phone just can't see the tracker. I have done numerous resets of the tracker, cleared Bluetooth cache etc. all to no avail. This morning as a last resort I thought I would remove my tracker and try to re-pair it to the app, but it just won't work. Very frustrating! I love my Charge HR, but with it not syncing it loses a lot of the attractiveness as a tracker. I might consider getting the Charge 2, but if the app is still flaky then could just be a waste of money!!

[BronzeEmpress]

I have the same issue. Mine hasn't synced (Flex) since 26 April and NOTHING works. Today is 6 November and I have a brand new phone, downloaded the app and decided to charge my Fitbit and guess what...NOTHING. It just keeps saying it can't locate the tracker. At this point, I want answers directly from the company. Something's gotta give and it's not my wallet.

[bioboybill]

Yes. There seems to be absolutely zero customer support for their products from Fitbit. All they seem to do is direct people to the suggestions they've already tried that are on the help pages. When people have shelled out £100+ on a product it's not unreasonable to expect it to work. Although I have had my Charge HR for 22 months these sort of issues have been a regular occurrence in that time.

[BronzeEmpress]

Ok I emailed Fitbit and actually got a response that worked and only took a paperclip. As of this morning (after six months of not syncing (Flex)) my Fitbit is actually working. This may be helpful for you all as well...

"We're sorry to hear about your Flex's syncing failure. Rest assured we'll assist you with this matter.

We appreciate your effort on tying to troubleshoot this issue prior to contacting us. We also thank you for letting us know when you had it.

Upon checking our tool, we have found out that your Flex last synced six months ago.

With this being said, we suggest that you restart your Flex following the steps below:

1. Plug your charging cable into aUSB port on your computer or any UL-certified USB wall charger.
2. Remove the pebble from the wristband and insert it into the charging cable.
3. Insert a paperclip into the small pinhole on the back of the charger.
4. Press on the pinhole for 3-4 seconds.
5. Take your tracker out of the charger and insert it back into the wristband.

In addition, we suggest that you try the steps on the following links:

1.  Why won't my Fitbit device sync? 
2.  Why won't my Fitbit device sync to another device or computer? 

Let us know if you have any question.

Sincerely,

Arlyn C and the Fitbit Team"