Can't sync my Fitbit device to my Android phone

[Alyssa22]

Fitbit app won't sync but says it does- Android.

Moderator edit: updated subject for clarity

[SunsetRunner]

Tried all the troubleshooting tips and nothing works. 

[Alyssa22]

Me too. Even uninstalled and reinstalled, but nothing works. 

[SunsetRunner]

I did the same...ugh!

[HighTea]

Same here.  I've been trying for a couple of hours now and it says sync complete but nothing is updating.

[StumpyJoe]

Same issue. This implies a server or DB issue on company side. I’d be ok with it if we’re notified that there is an issue, but you don’t and that’s frustrating to the end users.

[Merefoster4]

I cant get mine to sync either. Tried everything.

I've uninstalled everything. Now i can't even get the Fitbit to pair with my phone.

Moderator edit: merged reply

[JuanJoFitbit]

Hi everyone! thank you for participating in our Fitbit Community! I'm sorry to hear that your Fitbit devices won't sync with your phones. I appreciate the time spent trying to get this issue resolved.

In order to fix this issue, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Fitbit devices and see if the issue gets fixed.

Keep me posted on the outcome.

[Brian.M.]

I've tried all the steps, still cant sync.  Had this problem yesterday when it was a know issue, then it worked, I got a small sync in this morning,  now it won't sync again.  Current android version. Inspire hr. Red exclamation mark on the app next to sync now.

[AwfullyO]

This site, Twitter and Facebook are all full of posts from people who have carried out all your troubleshooting steps to no avail. When will you admit the fault lies with Fitbit and stop patronising your customers?  Come on Fitbit, you have a great product...don't mess this up

[SunsetRunner]

@Brian.M. 

Have you tried doing the following:

 

[Brian.M.]

Hi Maddy, yes I did all of those things - I did everything except for delete my tracker and loose my unsynced progress.  However, it did just start working again by itself.

[SunsetRunner]

Glad to hear it starting working again on it's own.

[Myrabreck]

I tried all the steps and contacted fitbit via Twitter on the 22nd and after asking me several times to uninstall and reinstall, they are just now asking me for my phone model. I can't log in via the app but can via the website. Looking at this forum and Twitter, there are tons of people still having issues. We need higher level troubleshooting than we have received. It makes me want to switch brands.

[LiliyaFitbit]

Hello everyone. Thank you for your updates in this thread.

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried.  I appreciate everyone's feedback, I understand that this can be very frustrating. I am glad to hear that some of you were able to resolve the issue and your devices are syncing now. 

@Myrabreck since you continue experiencing difficulties after following the troubleshooting instructions, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.