Hello @Morgan33, nice to have you as a new member of the Fitbit Community! The first steps to sync your tracker is that you need to download the Fitbit app and pair your tracker though the app itself.
I'm sure you got cover this, but if you need additional help regarding this topic refer to this post. Once the tracker is paired to your Dashboard and you have the Bluetooth of your phone or mobile device On, it should automatically sync in the following scenarios: When you open the app. If you have the option of All Day Sync, it will upload data with intervals of 15 minutes. In real-time when there is a constant connection with your tracker or whenever it detects a change on your tracker's data.
You can also force sync your data, by opening the app and pulling down the screen by dragging your finger down the screen, by doing this you will force a manual sync.
If your information is not syncing by doing this, perhaps the following post will give you some extra help: Having trouble syncing? (here's how to fix this).
Hope this helps and let me know how it goes.
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer