Can't sync my Inspire with my Huawei P20 Pro

[neilgannon]

not been able to sync my Inspire up since the 11th November. had no problems before then. since then I've tried every solution that's been laid out by troubleshooting and Q&A's.

can somebody help?

[LizzyFitbit]

Hi @neilgannon. Welcome on board!

Thanks for taking the time to troubleshoot your Inspire prior posting. I've confirmed that your Huawei P20 Pro is a compatible device, meaning that the Fitbit app has been optimized to work with your model. That said, since your tracker is still not syncing, please confirm the following conditions:

• Your Inspire's firmware version is updated.
• The Fitbit app is updated to the latest version .
• The Fitbit app has been allowed to run on your phone's background.
• You have turned off other Bluetooth connections that are nearby.
• If you use more than one phone/tablet to sync, make sure the other device isn't nearby.

If these conditions are met, I'd recommend to give one last try to the following:

1. Remove the Inspire from the Bluetooth settings.
2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap on force stop and reboot your phone.
4. Open the Fitbit app and set it up as a new device.
5. Follow the onscreen instructions and wait until the process is completed.

Keep me posted.