03-28-2017 13:16
03-28-2017 13:16
Support have not been very helpful at all, so hope Community can help.
Using Samsung Tab3. Worked fine until the app was updated from 2.37 in January. (Running Kitkat)
I have two Tab3, and 3 fitbit devices, nothing will sync since the update to the app. Error tracker not found
I have:
Restarted Bluetooth
Restarted Tablet
Restarted Fitbit devices
Formatted tablet
Ensured app has permission to location
Granted security for fitbit to read content of tablet.
Any suggestions?
03-28-2017 14:43
03-28-2017 14:43
Tried wiping cache partition?
03-28-2017 23:17
03-28-2017 23:17
Hi Dragonfruit, Yes, tried that, still not working.
03-28-2017 23:56
03-28-2017 23:56
Can you ask a friend to setup sync on their phone? Just to ensure your tracker is still working correctly?
03-29-2017 00:37
03-29-2017 00:37
Hi again
I have 3 x fitbit ones and a Charge. None of them work with any of the Tab3's we have. On testing, they all work fine with Tab2, TabE, WP8.1,
Thanks
03-29-2017 01:28
03-29-2017 01:28
So strange, must be a tab 3 issue huh? I'd open a support ticket and explain that the issue is affecting multiple trackers with tab 3 tablets. It's on their compatible device list so it should be fine.
Wondering if the android version on the tab 3's is significantly different than your other devices?
03-29-2017 01:46
03-29-2017 01:46
Hi again,
I opened a support ticket in January, the best Fitbit could do originally was tell me to go buy a computer!
I am so frustrated by the poor support, different people telling me to do the same thing 3 weeks after I have done it. I asked for it to be escalated to senior technical support, and was told that it had been sent to the San Francisco team....., next reply was obviously not from a technician, and was a very basic step.
Personally, I have over 20 years of technical support, hence testing it with other devices and doing a lot of the investigation work for Fitbit, but alas, no resolution as yet.
I really want to talk to support, but that doesn't seem to be an option?
Grumble over, happy to hear any other suggestions