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Can't sync with phone (S6)

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‎08-14-2018 10:12 - last edited on ‎08-16-2018 05:52 by Fitbit Moderator

‎08-14-2018 10:12 - last edited on ‎08-16-2018 05:52 by Fitbit Moderator

I can't seem to be able to sync my fit bit alta with my Samsung Galaxy S6. It did it once on Sunday, but not since then. I tried turning off the Bluetooth and turned it back on, but it still won't sync. Help!

 

 

Moderator edit: Clarified subject

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1 REPLY 1

‎08-16-2018 05:50

‎08-16-2018 05:50

Welcome to the Forums @dsfitz.

 

Thanks for sharing that you tried turning Bluetooth off and on!

 

I'd recommend that you try to follow the steps on this article, they should definitely help you out in getting your Fitbit to sync to your S6 again. Also, please make sure that you have location services turned on.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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