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Can you use the Android app and web dashboard without a fitbit?

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‎01-09-2018 17:07

‎01-09-2018 17:07

I received a Fitbit Ionic for Christmas. It's my first fitbit product. I don't think this thread is the right spot to go into details, but I am beyond frustrated with it and on the verge of returning it, and switching to a Garmin instead (Vivoactive 3 or the new Forerunner 645 Music).

 

At any rate, in the two-ish weeks I've been trying to get this to work, I've connected with a few friends and family in the fitbit community, and I'm enjoying basics like step challenges.

 

If I get another watch from another vendor that tracks steps, can I participate in the fitbit apps by manually entering steps totals each day?

 

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‎01-10-2018 00:47

‎01-10-2018 00:47

You can manually log steps but they wouldn't count towards challenges so I don't think there would be much point.

 

Have you tried getting help with your Ionic from customer support ( contact.fitbit.com ) or are the problems something that we in the community might be able to help with?

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‎01-10-2018 03:01

In response to SteveH

‎01-10-2018 03:01

Thanks Steve. That's too bad. Maybe I'll get a cheap basic unit to stay in the community. I guess it makes sense that you can't fudge the results manually. 

 

I have spent plenty of time in the Ionic forum troubleshooting and working on trying different fixes. I've come to the conclusion that syncing is just plain buggy for a lot of people for this watch, which is a shame. 

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