Cannot Login on Android Because of Wrong Date

[Tammy1985]

I cannot synch for the same issue. I have tried:

* Turning blue tooth on an off.

* Rebooting Samsung table.

* Logging out of fitbit app and now I can't log back in on the device.

* Uninstalling and downloading app.

Besides trying a new device (which means I will have to buy a new dongle), is there anything else I can try.

[WendyB]

Any dongle will work. you do not have to buy a new one

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[Tammy1985]

I forgot to put the paperclip step on my list. I did it once. Now I've done it twice. I still cannot login on my Android. Thanks for your help. I will contact the support folks unless you think I should try the restart a few more times.

[USAF-Larry]

@Tammy1985, can you be a little more specific of what your exact problem is?  The subject says you cannot log into the Android app because of a wrong date, but the message itself says you cannot sync the tracker.  What is the actual problem?

[Tammy1985]

At first I could not sync the tracker to my Samsung Tablet Nook. I went through the troubleshooting, including the paperclip step. After I logged out of the app on my Nook, I could not log in again because of the wrong date issue. I tried uninstalling the app and reinstalled it. I still cannot log into the app on my Nook.