04-22-2016 13:37
04-22-2016 13:37
Answered! Go to the Best Answer.
04-23-2016 04:37
04-23-2016 04:37
A warm welcome to our new friend @1kittenpah! Thanks for joining us! I'd like you to know that the Samsung Galaxy S7/S7Edge is not currently listed as a supported device for syncing. Our developers are still testing this device so this is why sometimes you can experience your tracker syncs correctly and other times it won't. My best advise would be to sync your tracker with your computer in the meantime and to check our list of supported devices for syncing to stay updated.
Hope you have a nice weekend!
04-23-2016 04:37
04-23-2016 04:37
A warm welcome to our new friend @1kittenpah! Thanks for joining us! I'd like you to know that the Samsung Galaxy S7/S7Edge is not currently listed as a supported device for syncing. Our developers are still testing this device so this is why sometimes you can experience your tracker syncs correctly and other times it won't. My best advise would be to sync your tracker with your computer in the meantime and to check our list of supported devices for syncing to stay updated.
Hope you have a nice weekend!
12-25-2016 00:38
12-25-2016 00:38
I have the same problem.. Have this phone for a little over two weeks now. Is there any progress being made in supporting the Galaxy S7? Switched from iOS to Android, and on iOS everything was great. Too bad..
01-08-2017 19:31
01-08-2017 19:31
Your reply was 7 1/2 months ago. Have you found a solution for syncing the HR Charge with the Samsung S7 yet?
04-09-2017 08:34
04-09-2017 08:34
Your reply was nearly a year ago. Is there a solution to this problem yet?
04-30-2017 07:43
04-30-2017 07:43
Has there been any progress with this issue? Upgraded from the S5 to the S7 and now my charge HR won't sync.
04-30-2017 18:50
04-30-2017 18:50
04-30-2017 18:50
04-30-2017 18:50