Charge HR not syncing with Samsung S7

[1kittenpah]

I recently got a S7, and my HR synced with the app for about a week and then stopped syncing. Is there an update I need to the Fitbit app which will allow the two to pair?

[MeylinP · Accepted solution]

A warm welcome to our new friend @1kittenpah! Thanks for joining us! I'd like you to know that the Samsung Galaxy S7/S7Edge is not currently listed as a supported device for syncing. Our developers are still testing this device so this is why sometimes you can experience your tracker syncs correctly and other times it won't. My best advise would be to sync your tracker with your computer in the meantime and to check our list of supported devices for syncing to stay updated.

Hope you have a nice weekend! 

[Random591]

I have the same problem.. Have this phone for a little over two weeks now. Is there any progress being made in supporting the Galaxy S7? Switched from iOS to Android, and on iOS everything was great. Too bad.. 

[KathyNavy]

Your reply was 7 1/2 months ago.  Have you found a solution for syncing the HR Charge with the Samsung S7 yet?

[ratherbinmaui]

Your reply was nearly a year ago.  Is there a solution to this problem yet?

[CammieCams86]

Has there been any progress with this issue? Upgraded from the S5 to the S7 and now my charge HR won't sync. 

[KathyNavy]

I ended up calling Fitbit 800 number and they told me to send it back and they sent a replacement Charge HR to me and it works/syncs fine now.  

[KathyNavy]

I ended up calling Fitbit 800 number and they told me to send it back and they sent a replacement Charge HR to me and it works/syncs fine now.