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New charge 2

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‎04-30-2017 04:45

‎04-30-2017 04:45

I just bought a new Charge 2 and I can't get my Android app to recognize it. My app is stuck in a loop of "reset password."

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‎04-30-2017 17:18

‎04-30-2017 17:18

@Ajlilley, was there a reason you requested a password reset?  Try Logging out of the app, open the phone's Settings, App, Fitbit and do a Force Stop, then Clear Data and Cache.  Then shut the phone down and turn it on again. After the phone re-boots, open the Fitbit app and log into it again. Then open the Account screen and select Set Up a Device to begin the pairing procedure.

 

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