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Cannot access Fitbit gallery

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‎05-05-2023 22:13 - last edited on ‎05-11-2023 13:09 by Fitbit Moderator

‎05-05-2023 22:13 - last edited on ‎05-11-2023 13:09 by Fitbit Moderator

Screenshot_20230505_220819.jpg

 can't launch galery on Samsung galaxy s21,   what is up with that ? 

 

Moderator edit: Subject for clarity.

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1 BEST ANSWER

Accepted Solutions

‎05-11-2023 13:11

‎05-11-2023 13:11

@Polski0110 Welcome to the fourms. I will be happy to help you regarding the access to the Fitbit Gallery. 

 

The "Oops no internet connection..." message can be triggered by the use of the following on your phone:

 

  • VPN
  • Adblock software
  • Security software *
  • Private DNS *

[* Samsung possibly in, Phone Settings, Connections, More connection settings]

 

Please check those settings on your device and try again. 

RodrigoM | Community Moderator, Fitbit

View best answer in original post

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1 REPLY 1

‎05-11-2023 13:11

‎05-11-2023 13:11

@Polski0110 Welcome to the fourms. I will be happy to help you regarding the access to the Fitbit Gallery. 

 

The "Oops no internet connection..." message can be triggered by the use of the following on your phone:

 

  • VPN
  • Adblock software
  • Security software *
  • Private DNS *

[* Samsung possibly in, Phone Settings, Connections, More connection settings]

 

Please check those settings on your device and try again. 

RodrigoM | Community Moderator, Fitbit

Best Answer
0 Votes