Cannot access my Fitbit account

[Valentina54]

I can't open my account on my fitbit app  Can anyone tell me how to fix this?

Moderator edit: Subject for clarity.

[RiekoC]

Hi & welcome @Valentina54 

The first thing I would try is going to Settings on your phone, open Apps, then scroll down to find the Fitbit app. Tap on Force Stop. Then re-open the Fitbit app. You might have to try Force Stopping the Fitbit app more than once. This would work for me when my Active Zone Minutes tile would "disappear" from the Today tab. 

Although I didn't need to do this, you might also consider clearing the cache & storage. 

If this doesn't work, then you might have to delete the Fitbit app and re-install it. 

[Valentina54]

My great grandson loves the chain however, the initial imprinted on the tag so is light you can hardly see there is a letter imprinted on it. Otherwise he loves the chain.

Sent from my iPad

[RodrigoMFitbit · Accepted solution]

@RiekoC Thanks for your input and suggestions. 

@Valentina54 Welcome to the forums. Thanks for reaching out about your account on the Fitbit app. I will be happy to assist you. 

Thanks for the explanation as well. I also appreciate your feedback on the chain. Is that a Fitbit bracelet for your device? About the app, do you receive an error message? Please make sure that both your e-mail and password are entered correctly. Have you tried logging into the Fitbit.com website? That way we can confirm if it is just an issue with the app or your account overall. I would also try what @RiekoC recommended. Thanks in advance!