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Cannot find tracker, cannot connect for live data

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‎08-30-2016 11:49

‎08-30-2016 11:49

The app has been giving this message today. The last sync was around 24 hours ago. Tried logging out of app and logging back in. Wifi and mobile data are both on.
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4 REPLIES 4

‎08-31-2016 09:58 - edited ‎08-31-2016 10:02

‎08-31-2016 09:58 - edited ‎08-31-2016 10:02

Hi

 

If not already done feel free restarting the phone & the tracker.

 

Feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

If able to use wifi, it's no need to have mobile internet turned on (that saves data from the mobile data plan), if paying per usage it can become costly if turned on mobile data constantly.

Hope it helps

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‎08-31-2016 15:58

‎08-31-2016 15:58

Delete app data and unpair device, log back into app.
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‎09-06-2016 04:33

In response to Jack_Yaz

‎09-06-2016 04:33

I'm glad to see you around the Community @Luv2mulch Smiley Very Happy, welcome! Adding of what my friends @Jack_Yaz @SunsetRunner suggested, I'd recommend taking a look at this post where you'll find the requirements to sync and how to solve the issue. 

 

 

Let us know how it goes! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-27-2016 06:26

‎09-27-2016 06:26

I always had this messages every days. When I ask to solve community and Fitbit Team, They always reply to restart your tracker and phone 😂😂😂 . After that you can use well. I am very disappointed to restart tracker and phone. Fitbit can't solve this issue.
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