Cannot get clock faces to load on app to download to fitbit versa lite?

[Candicejeisman]

I cannot seem to get the clockfaces to load on the app to change my clock face? I have tried unpairing the fitbit restarting the app, uninstalling the app and re-installing the app, restarting the fitbit nothing seems to work? I don't even get an error message? Just the circle appears like its loading the clock face I have chosen but they never load??? So frustrated??? Any ideas welcome please 

[Rich_Laue · Accepted solution]

What tracker are we asking about, and its firmware up to date?

Was this tracker recently added to your account?

[Candicejeisman]

It is fitbit versa lite and not sure what you mean by firmwear?

[Bob1608]

Mine's doing the same thing but I'm using the charge 3

[Aries1962]

Mine is doing the same.  Very frustrating 

[Sheewolff]

Were you ever able to resolve this problem? If so, how? I have a Versa lite and was unable to sync it for MONTHS. Just got new phone and watch syncs but I'm still unable to download clock faces. I get the dreaded circle thingy. 😞

[Aries1962]

No I still can't  I still het the dreaded spinning circle.   So frustrating Sent from my Bell Samsung device over Canada's largest network.