help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot log in after July 11 update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2019 07:24

‎07-13-2019 07:24

When I opened the app to sync, it asked me to log in. Entered my email and password which apparently was wrong (but it's not). Clicked on "Forgot Password" and am still waiting for a reset email.

Best Answer
0 Votes
1 REPLY 1

‎07-14-2019 08:38

‎07-14-2019 08:38

Hi @Haycam936, welcome to the Fitbit Community forums. 

 

Thank you for the information about the difficulty you've experienced to log to your account. This could be related to a behavior that several users have reported in the last few days, about the app not allowing the to log back in or shoring an error message when trying to access the account. 

 

Fitbit is aware of this and it's working to find a solution as soon as possible, although some users are no longer having trouble with this.

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes