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Cannot log in

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‎08-18-2016 08:25

‎08-18-2016 08:25

I have a replacement HR the program will not let me log in with password. I change it like it ask now it tells me someone all ready has this account . Now I can't log in
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‎08-18-2016 11:36

‎08-18-2016 11:36

Hi @ROLLTIDE26

 

Have moved this thread from the Charge HR to the Android App section to increase the chance of getting a solution.

 

Your post will get more attention here.

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‎08-18-2016 12:13 - edited ‎08-18-2016 12:14

‎08-18-2016 12:13 - edited ‎08-18-2016 12:14

@ROLLTIDE26 Welcome to the Fitbit Community! Don't worry! Try changing your password by using the "forgot password" option on the log in section. You will receive an email with the instructions on how to recover your password. You can do this on the app and on the online dashboard as well. Also, on the app, make sure you are tapping on "Log in" instead of "Join Fitbit". Check the picture I left below, on the left side is how it shows on the online dashboard, on the right side is how it shows on the app for Android devices!

forgot password.png

 

@SunsetRunner Thank you for moving the post! Cat Very Happy

 

Hope this helps. Let me know how it goes! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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