Hello @andrea321, it's awesome you have joined the Fitbit Community! I'm wondering if this message to go to www.fitbit.com/setup is happening when you are trying to pair your tracker?
It should not show this message if you are pairing the tracker though your Fitbit app, so if is okay for you, I would like to revisit the steps for set up with you one more time.
Since you have mentioned there is already an account created, lets use that account to pair your tracker. Although something important to mention is that your phone does not show as a compatible device. Either way we can give it a try regardless of this.
- Log in with your existing account.
- Make sure you have access to WiFi or internet from your phone.
- Also make sure Bluetooth is on and you are not using Saving mode at all.
- Make sure your tracker has enough battery charge
Once you have checked the previous requirement, please use the following post where I explain how to set up a tracker whit an existing account. If is not working with your phone due to the fact is not compatible or for a different reason. You'll find also the steps to do the same process from a computer.
Keep me posted how it goes. I'll be around in case you need more help.
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