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Cannot pair my new Fitbit Charge 5 with Samsung

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‎03-14-2023 13:14 - last edited on ‎03-15-2023 12:37 by Fitbit Moderator

‎03-14-2023 13:14 - last edited on ‎03-15-2023 12:37 by Fitbit Moderator

Hello I have tried restarting Charge by pressing its charger thrice, as indicated, i have tried switching off and on the bluetooth on my Phone. Both devices are charged and charge 5 gets discovered and displays the 4 digit code.  Then pairing starts,  it lasts for a long time, then there is a message about the failure.  Could you kindly help me on that? 🙂

 

Moderator edit: Subject for clarity.

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1 BEST ANSWER

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‎03-15-2023 12:44

‎03-15-2023 12:44

@FannyVanderbilt @MntnLaurel787 Welcome to the forums!

 

@FannyVanderbilt Thanks for the update on the situation. I am glad to read that the Charge 5 is now paired to your account. 

 

@MntnLaurel787 I will gladly help you pair your Fitbit Charge 5. In this case I recommend you try the tips in the following article: Why can't I set up my Fitbit device?. Make sure all requirements are met, before you even try the troubleshooting steps outlined in the article. 

RodrigoM | Community Moderator, Fitbit

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3 REPLIES 3

‎03-14-2023 21:16

‎03-14-2023 21:16

I'm dealing with the same thing. 

Best Answer

‎03-15-2023 03:35

In response to MntnLaurel787

‎03-15-2023 03:35

Hi I finally succeeded 🙂 just keep trying maybe after couple of times it gets paired 🙂

Best Answer

‎03-15-2023 12:44

‎03-15-2023 12:44

@FannyVanderbilt @MntnLaurel787 Welcome to the forums!

 

@FannyVanderbilt Thanks for the update on the situation. I am glad to read that the Charge 5 is now paired to your account. 

 

@MntnLaurel787 I will gladly help you pair your Fitbit Charge 5. In this case I recommend you try the tips in the following article: Why can't I set up my Fitbit device?. Make sure all requirements are met, before you even try the troubleshooting steps outlined in the article. 

RodrigoM | Community Moderator, Fitbit

Best Answer