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Cannot set up Fitbit Versa 2

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‎05-23-2020 12:25 - last edited on ‎05-26-2020 09:41 by Fitbit Moderator

‎05-23-2020 12:25 - last edited on ‎05-26-2020 09:41 by Fitbit Moderator

I have been trying to set my new Fitbit Versa 2  for days to no avail.  Any pointers before I send it back?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-25-2020 09:16

‎05-25-2020 09:16

What problems are you having?

Is this a new Fitbit to you?

Are you following the setup instructions?

 

At what step does the process fail and do you get any error messages?

Best Answer

‎05-26-2020 09:36

In response to Rich_Laue

‎05-26-2020 09:36

Hi @alast25, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the setup issue that you've experienced with your Fitbit Versa 2, I'd like to know if the setup instructions that my friend @Rich_Laue shared helped you to get the issue resolved.

 

In the meantime, let me know if you receive any error message when trying to set up your watch.

 

Looking forward to your response.

JuanJo | Community Moderator

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