"fitbit.com is down for maintenance" error message

[ronnie73]

Looking for help please.

• Fitbit Blaze has been successfully syncing with same android phone (Samsung Galaxy S3) for the past 2 years.
• Suddenly it won’t sync.
• Blaze is paired to phone (eg can control music)
• I’ve restarted Blaze – it works fine.
• Phone is linked to home wi-fi (eg can access Facebook)
• I’ve uninstalled & re-installed Fitbit app (twice)
• I’ve cleared cache in phone.
• Switched off/on
• When I try to log in to app I get the same error message “fitbit.com is down for maintenance”
• Now I’m out of ideas

Can anyone help - thanks

Moderator edit: updated subject for clarity

[Rich_Laue]

Keep an eye on Fitbit twitter. They have been very good in announcing server issues

[JuanJoFitbit]

Hi @ronnie73, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the maintenance message that you are getting while trying to sync your Fitbit Blaze, I appreciate the time spent trying to get this issue resolved.

Please provide a screenshot of the page that gives you this error message. This will help us to investigate further. You can learn how to add images to your post by following the steps listed in this post.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Thank you for your help @Rich_Laue.

Keep me posted on the outcome.