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Cannot sync my new samsung a40 with alta hr

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‎11-17-2019 10:57

‎11-17-2019 10:57

Hi, got a new phone but cannot get it to sync with my fitbit. Any tips?

 

I've tried turning off bluetooth and turning it back on again. 

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3 REPLIES 3

‎11-18-2019 08:34

‎11-18-2019 08:34

@NicoleMC Welcome! Thanks for being part of our Community! 

 

Let me help you with your Alta HR not syncing with your phone and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-21-2019 03:15

In response to AlvaroFitbit

‎11-21-2019 03:15

I had no success with this, still cant sync.

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‎11-21-2019 03:42

In response to AlvaroFitbit

‎11-21-2019 03:42

i have the same problem with my charger 2 .   By the sounds of the other topics  on this site 

Fitbit is not compatible with samsung A40 phones .

Any advise !!!!!

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