help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2016 13:39

‎10-09-2016 13:39

My fitbit will not sync. Keeps saying cannot connect to live data. The actual fitbit is logging my steps but the app will not sync. Help??!
Best Answer
0 Votes
1 REPLY 1

‎10-09-2016 13:41

‎10-09-2016 13:41

Hi

 

Feel free restarting the tracker and the phone if not already done.

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

Hope it helps

Best Answer
0 Votes