Hello there @Michelle323, thank you for visiting the Fitbit Community! Certainly this is not a normal behavior and I'm wondering if you tried any troubleshooting steps so far? Something that might be of your help, would be to restart your entire Fitbit app:
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and hope this helps.
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