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Cant sync or pair charge 2

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Hi, since tue 13 at 7 am CST (after trying new dashboard look) I haven't been able to sync my charge 2 with the app on android. I tried all the suggestions (turning on and off bluetooth, restarting phone, restarting charge 2, reinstalling app) and decided to try un pairing the charge 2 from my account and then add the device again but wasn't able to pair it.

Right now I try to add the device from my fitbit account in the android app, it finds the device and sends the pin number to pair the device, but after a few secconds it shows the "Not working? Try again" screen. I even tried pairing it with another android phone and with an ipad but neither works

 

My firmware version is 22.44.12

 Thanks

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2 REPLIES 2

Tried to pair it again today and it suddenly worked fine

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That is good to hear, @fontyfh!  Happy Stepping!

 

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