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Cant sync with fitbit.com

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‎05-11-2016 14:10

‎05-11-2016 14:10

Hi for a few weeks now while trying to sync my fitbit hr with app it says cannot connect to fitbit.com. somethines it does sync other times ive lost complete days as thry refuse to sync. ive uninstalled app and reset fitbit but its still not working properly. Any suggestions? Phone is Samsung s6 edge running on latest software
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3 REPLIES 3

‎05-11-2016 14:11

‎05-11-2016 14:11

Hi for a few weeks now while trying to sync my fitbit hr with app it says cannot connect to fitbit.com. somethines it does sync other times ive lost complete days as thry refuse to sync. ive uninstalled app and reset fitbit but its still not working properly. Any suggestions? Phone is Samsung s6 edge running on latest software
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‎05-11-2016 16:12

‎05-11-2016 16:12

I'm having the same problems.  I can sign in at fitbit.com/login but the app for my windows 10 pc refuses to connect to fitbit.com and my phone has been having nothing but issues for two weeks now.  I somehow magically got my flex to  sync on Monday.  But I was doing all the different troubleshooting on botht the website and my phone so I have no idea why.

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‎05-24-2016 11:29 - edited ‎05-24-2016 11:29

In response to carsond17

‎05-24-2016 11:29 - edited ‎05-24-2016 11:29

Welcome to the Fitbit Community @carsond17 @Valkaria Smiley Very Happy! I was checking the list of supported devices and was able to find the Galaxy S6 Edge. However, the Galaxy S6 Edge is not listed yet. That is the reason why is not communicating. I'm pretty sure a version for the Galaxy S6 Edge will be out soon. In the meanwhile, you can use any computer to sync it. 

 

On a side note @carsond17, do you also have the S6? Were you talking about your Windows 10? Is it the only device you can sync with?

 

I'll be around!

Maria | Community Moderator, Fitbit


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