help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cant sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2020 19:14

‎10-21-2020 19:14

My classic fit bit is not on there list to choose from.

Do I need to upgrade it is this the wrong app

 

Best Answer
0 Votes
4 REPLIES 4

‎10-21-2020 21:58

‎10-21-2020 21:58

If you are looking for "classic fit bit" or just "fit bit", you will not find it because there is no such device.  Different people might have different ideas of what the "classic" is, but it is not actually a model.  If you click 'Help' at the top of this page, then  'More Products", you can see all the fitbit models and maybe identify yours.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎10-22-2020 00:53

‎10-22-2020 00:53

I agree. I've seen a device see a "classic" version of a device. The actual name of your device will appear 1st, before the word classic if applicable. If you are still having issues syncing your device withe correct name. I would suggest check in ur play store, or whats best for you, for updates for your firmware as well as the Fitbit app. Another step, it has helped me, is plug your charger into your USB with device securely in charger. Go through your app there with your device, it will use wifi vs Bluetooth. Doing this was very helpful for me as well as with the app on my mobile device. If there's anything further I can help happy to. Also there's a great group of firbit and a wide range of their devices. So many willing to help so you're not impeded.

Best Answer

‎10-22-2020 12:00

In response to Shphillips75

‎10-22-2020 12:00

Thank you will try it

 

Best Answer
0 Votes

‎10-22-2020 12:02

In response to JohnnyRow

‎10-22-2020 12:02

Thank you will try that

Best Answer
0 Votes