Cardiac Rhythm stuck above 200bpm

[todelattre]

So here's my problem. For the past few days, my cardiac rhythm is displayed as above 200 for the whole day. You can guess that's not the case as I am still alive. 

I checked in Google Fit, and everything seems fine. Averages for my cardiac rhythms for the days before that were normal (between 60 and 70).

(This is while i'm sleeping by the way)

 I tried to resetting completely my pixel watch 3, reconnecting all the accounts, cleaning the captors etc.

If I had to guess I'd say that's due to some update that went wrong. But I do not find other user complaining about that. If support or any of you knows if I should just wait for an update as has a clue of how I can fix it myself, that'd be great!

[Gr4ndp4]

Hi, @todelattre, welcome to the community. Try signing out of your Fitbit app & signing in again. Touch your icon in the top right of the "Today" screen>Fitbit settings>sign out. On the green sign-in screen, log in again with your Google account. Still stuck? Go to the Fitbit app on your phone settings>apps>Fitbit>force stop>storage>clear storage (this also clears the cache)>uninstall>RESTART YOUR PHONE>go to the Play Store & reload the Fitbit app>sign in with your Google account & set up. Please post here again & let us know how you get on.

Cheers

[todelattre]

Hi!

Tried all that. Carefully followed every step then I let it flow to see how the graph would look like. And unfortunately, nothing's changed.

[Gr4ndp4]

Hi, @todelattre , thanks for the feedback. Can you confirm that your PW2 displays the same HR (200bpm) as the graph on your Fitbit app? If so, this would appear to be a PW2 issue rather than a Fitbit app issue, as I thought. Your best way forward will be to go to PW Customer Support in the PW app>tips & Support>support>swipe up to contact us>complete steps 1 & 2 to get to contact options. Both chat & phone are actively maintained, though response may be affected by your location or the time/weekend. I hope this helps.

Cheers

[todelattre]

It's the same on my watch. I'll contact PW support then.

Thanks for the help!