Case number

[cpq19tdh]

How do I find out the status of a case number?  This case was created via a Chat with first Fitbit and then transferred to google. 

Moderator edit - Personal information removed

[Gondwana]

Are you sure this was related to the SDK?

[cpq19tdh]

I don't know how my problem was categorized.  I think SDK refers to software development.  So, no not that.  My problem is that my historical data is missing from the app that runs on my android phone.  I can see accumulations of data when I log into Fitbit website, but detail for the last year is missing.  So is this considered an API problem?

[Gondwana]

Ah. Try asking here. (In theory, I could move this topic to there but, in practice, bad things happen when I try.)

[LZeeW]

Hi @cpq19tdh.  I moved your post to the Android app forum, a batter fit.  This is a user to user help site, so you need to contact  Support for details of your specific case.

[cpq19tdh]

Thanks, LZeeW.  Appreciate the change and also the link to support.  I opened another Chat.

[RiekoC]

Hello @cpq19tdh 

Have you tried uninstalling, then re-installing the Fitbit app on your phone? This method has worked for many users to restore their historical data.

• Log out of the Fitbit app on your phone
• Uninstall the app
• Re-install the app
• Log back into the Fitbit app

[cpq19tdh]

Hi RiekoC,

I have deleted and reinstalled the app a couple of times last week when my data first disappeared.  That did not help bring back my data.  Maybe I need to try it again.  

Thanks,

[RiekoC]

Hello @cpq19tdh 

Thanks for letting us know that you tried uninstalling & re-installing the Fitbit app without success. 

If you try this again, please try restarting your phone after uninstalling the app. Some users mentioned that they had to restart their phone for this to work for them.