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Challenges not syncing

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‎07-17-2019 18:25 - last edited on ‎07-18-2019 20:08 by Fitbit Moderator

‎07-17-2019 18:25 - last edited on ‎07-18-2019 20:08 by Fitbit Moderator

is there an issue with syncing challenges?  several friends of mine and i are on challenges and they haven't synced for more than 10 hours.  we can see our daily activity but the rest of it wont sync.  i have updated, logged out and in and even uninstalled and reinstalled app.  what is going on?

 

Moderator edit: updated subject for clarity

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‎07-18-2019 20:08

‎07-18-2019 20:08

Hi @littlet1973, welcome on board.

 

I'm sorry to hear that the challenges aren't syncing, and thanks for bringing this to my attention. You did a great job with the troubleshooting steps. Our team is aware of this situation, which has affected some of our users. I understand how important is to keep your challenges updated, and we'll make sure to work on this so it can be resolved as soon as possible.

 

If you need anything else, don't hesitate to let me know.

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