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Challenges problem again -why?

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‎01-01-2016 09:08

‎01-01-2016 09:08

First day of new year, and here we go again. I am only in 3 challenges, and getting that message about only being allowed in 5 challenges at a time. Really? Again? Sorry, but I am very fed up with this ongoing glitch!
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4 REPLIES 4

‎01-09-2016 05:47

‎01-09-2016 05:47

Welcome to our Community @carolachase! It's nice to have you here! Smiley Very HappySorry to hear about this my friend. Smiley SadThank you for bringing the issue to our attention. We've already passed it on to our engineering team for research and hope they find a solution to this soon.

 

Have a great day! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎01-09-2016 21:54

‎01-09-2016 21:54

Whenever I am invited to a challenge it only syncs a fraction of my own steps to the challenge; however, if I created the challenge then it syncs all of my steps. How do we fix this?
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‎01-10-2016 05:36

‎01-10-2016 05:36

I have that same problem, but haven't mentioned it yet. I was kind of waiting till they fix the joining 5 challenges debacle first. Although it's frustrating enough to only be in 1 or 2 challenges, but not having all my steps sync just adds much more irritation.
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‎02-03-2016 05:07

In response to MeylinP

‎02-03-2016 05:07

I was just told by a FitBit customer service rep via email that this was the new FitBit policy.  He told me that I can only be in five challenges at a time. And, he told me that included challenges that were finished but not synced yet and challenges that I had signed up for but they hadn't started yet. 

I really hope that he was wrong and that you are correct that this is only a glitch in the app because I am very frustrated and disappointed right now that I have to turn down challenges because the app won't let me sign up.

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