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Change 3 and Samsung Galaxy a7

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‎11-17-2019 01:02

‎11-17-2019 01:02

Why do not make the change 3 sync with the Samsung Galaxy a7

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2 REPLIES 2

‎11-18-2019 08:08 - last edited on ‎05-16-2025 10:59 by Fitbit Moderator

‎11-18-2019 08:08 - last edited on ‎05-16-2025 10:59 by Fitbit Moderator

@johnson62 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 not syncing. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-22-2019 00:15

In response to AlvaroFitbit

‎11-22-2019 00:15

hi thanks for the info , there is only problem with syncing to my phone is texts and emails etc...this rest of the information syncs to my phone i.e steps, sleep etc

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