Changing from a Sense 2 to a Pixel Watch 2

[Poodlemama]

I've been trying unsuccessfully to replace my old Sense 2 watch with my new Pixel Watch 2.  I go thru all the steps, get to the point where I'm ask if I want to replace my Sense 2, I say yes, then nothing.  I get a black screen with a circle that keeps rotating.  I don't understand why I'm having so much difficulty as it has never been an issue before.  I'm wondering if its because it is a Google watch?

[Gr4ndp4]

Hi, @Poodlemama, welcome. Can you confirm you've downloaded the Pixel Watch app and set up your Pixel Watch? Check the Pixel watch is up to date by navigating to the Play Store app on the watch>swipe up until you reach manage apps>you will now see any waiting updates.

Gemini provides this guidance -

Step-by-Step Setup Process

• Prepare the Watch: Charge your Pixel Watch to at least 20% and turn it on by pressing the crown for 3 seconds.
• Install Apps: Ensure both the Google Pixel Watch app and the Fitbit app are installed on your Android phone.
• Pairing: Open the Pixel Watch app on your phone, follow the prompt to connect, and select your watch.
• Connect to Fitbit: Within the Fitbit app, go to the "Today" tab, tap your profile picture, select "Set up a Device," and pick the Pixel Watch.
• Finalize: Follow the on-screen prompts to sync your data and customize settings. 

Key Tips

• Existing Accounts: If you have an existing Fitbit account, you may be prompted to move it to a Google Account.
• Troubleshooting: If the watch doesn't sync, ensure it is properly connected via Bluetooth and the Fitbit app is updated.
• Features: Once set up, the watch automatically tracks steps, heart rate, and sleep, which can be viewed in the Fitbit app. 

I hope this helps, please post here again & let us know how you get on.

Cheers

[Poodlemama]

Thanks for your response.  After much frustration, I was finally able to get my Pixel Watch 2 up and running.  Now, I'm still unable to get my Fitbit app to allow me to replace my Sense 2 with the Pixel 2.  Suggestions?

[Gr4ndp4]

Hi, @Poodlemama, I'm pleased you got your PW2 up & running. You may find this video helps with setting up Fitbit at 5:49  - YouTube. If you are still stuck, please post here again with an update and details of just where you are stuck.

Cheers

[Poodlemama]

The Pixel is operating to a point, counting steps, notifications, heart rate, weather, etc., but I'm unable to login.

Where I'm stuck:  After going thru all the steps, I get to the screen:  Replace (Sense 2) with Google Pixel Watch 2?

Then I'm offered a choice of Not Now or Replace.  When I click on Replace and all that happens is the screen goes black and a circle keeps rotating and nothing happens, no matter how much time I give it.

I suppose the next step would be to somehow find another way to disconnect the Sense 2 so I can replace it with the Pixel.  But how?  

[RiekoC]

Hello @Poodlemama 

When you tap the device icon in the upper left of the Today page, that takes you to the Connected to Fitbit page.

• Tap the Sense 2 picture under Devices. 
• Scroll to the bottom of the page where you should see "Disconnect device". Tap that to disconnect your Sense 2

If you're still having problems connecting your Pixel Watch to the Fitbit app, try clearing the cache for the Fitbit app on your phone, followed by Force stop. Then, try connecting your Pixel Watch to your Fitbit app.

[Poodlemama]

Thanks to both @Gr4ndp4 and @RiekoC !  Success!

When I tapped on the device icon, nothing happened.  As suggested, I did the force stop, then it came back that my Sense 2 needed an up-date, which I did.  After that was done, I was able to replace my Sense 2 with the Pixel 2.

[Gr4ndp4]

Hi, @Poodlemama, well done, I'm pleased it's working for you. Enjoy.

Cheers