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Changing the tracker on my account

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‎09-12-2016 09:30

‎09-12-2016 09:30

I had lost part of my Flex, so i recently purchased a new Charge HR.  Now my account will not sync online with my charge (even though it's syncing properly on my phone app).  My online account is still showing the old Flex, but my phone app only shows the HR. 

 

Thanks!

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‎09-12-2016 10:10

‎09-12-2016 10:10

Hello @ajenn17,

 

Welcome to the community!

 

Are you absolutely sure that you're logged in to the same account?  Check the e-mail address on your settings and the one on your account tab on the Fitbit App.  Are they the same?

 

If they're not then I would log in to the one with the Flex and then pair your Charge HR to that account.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎09-15-2016 08:26

In response to PureEvil

‎09-15-2016 08:26

Hi there @ajenn17, It been a few days since you posted your concerns and @PureEvil has offered you a great suggestion. Most of the times when these issues happen, is due to a different email address is being used across your devices to set a tracker on your Fitbit account.

 

So I wonder how it goes so far? Were you able to sorted out this issue?

 

Let me know, I'll be around in case you nee additional help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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